Shipping Policy

STANDARD SHIPPING POLICY (VIA LBC)

We ship via LBC every Tuesday, Thursday, and Saturday, with a 8 AM cutoff. After a few days, we will send you the tracking # via email. 

LBC delivery time for standard shipping:

-       Metro Manila: 1–2 business days

-       Outside Metro Manila: 3–6 business days
(Note: Weekends and holidays are NOT business days)

Please note that LBC may experience delays. If this happens, kindly wait a few more days for delivery. If you need the gear for an upcoming race, we urge you to please order 1 more week in advance on top of the lead times above to give ample time for delivery as delays by LBC may occur and are out of our control.

For updates on your package, kindly use your tracking number and track it via LBC's website (https://www.lbcexpress.com/track/). Buyer shall be responsible for monitoring the status of their package.

In cases when the LBC package needs to be returned to us (return to sender), all shipping fees (to and from) will be shouldered by the buyer. We will only re-ship the package back to the buyer once we have received back the returned package.

Shipping delays and concerns

Please understand that once we have handed over your package to LBC, we no longer have control or visibility over it. Therefore, LBC shall be responsible for any delays, damages during shipment, and possibly lost items.

For any concerns regarding your package, please directly reach out to LBC's customer channels and hotlines using your tracking # as reference: (https://www.lbcexpress.com/contact-support). You may also visit the nearest LBC branch to express your concerns. 

How we may assist you:
1. We may assist in providing you an OTP or Reference code should you need to raise a Disposition Request
2. Only after you have tried contacting LBC through their customer service channels or visited one of their branches may we further assist you in following up on your package’s status or requesting for the package to be returned to sender.
(Note that we only visit LBC on Tuesday/Thursday/Saturday and we can only give you an update the business day after.)

Community Reminder: While we understand and empathize with your frustration regarding any package delivery delays or concerns, we do not tolerate any spamming, abusive, or disrespectful behavior toward us. Please refer to our community guidelines below for more details. We reserve the right to block any future communications, returns, and/or orders from abusive customers.


SAME DAY DELIVERY POLICY (VIA LALAMOVE)

We only ship out products by batch via LBC. Request for same day delivery will be subject to our approval. If approved, we can arrange Lalamove with a ₱100 rush delivery fee (this is already included as the “Shipping Fee” in your order total upon checkout).

After completing payment and submitting your order, please message us on Instagram or Facebook to request Lalamove delivery.

Operating hours: 9 AM – 5 PM from Mondays to Saturdays only, except on holidays or operational breaks. Orders not booked by then will be booked the following day.

Lalamove Policy:

1.         Buyer shall pay the Lalamove delivery fee to the Lalamove rider

2.         We will book at our convenience. We will notify you before dispatch.

3.         We are not liable for lost or damaged items, or any delivery delays.

4.         We will not be responsible if buyer is not able to receive the item upon arrival of Lalamove rider at your area

5.         For failed deliveries or rebookings, the buyer shoulders all fees. Redeliveries will be made via LBC on our next shipping batch once all fees are settled.

Return Policy

At ALKE, we are committed to providing our customers with high-quality products. If for any reason you are not satisfied with your purchase, we offer a flexible return and exchange policy to ensure your satisfaction.

We highly recommend recording an unboxing video upon receiving the items ordered to support any damage or item issue claims. In the absence of such video, we may request other forms of unequivocal evidence (e.g., photos, proof of transaction) to process your claim.

Please carefully read the following policy:

RETURNS & EXCHANGES

We accept return and exchange requests. You may exchange your item for another of equal or higher value—just pay the difference. If the item you want is of lower value, no refunds will be given and the price difference will be forfeited.

To be eligible for a return or exchange, items must be returned within 4 business days of receipt. We will base the date of receipt on your LBC tracking # or Lalamove delivery date. The item must be in the same brand new condition as when received and in its original packaging. Additionally, proof of purchase may be required required (e.g., screenshots, order #, or other proof). Only the buyer, according to the email and name in the Shipping Details submitted, may request for exchange.

Please follow the 3 steps below to facilitate your return:

1. Initiate the Request: Contact us via Instagram or Facebook to notify us that you’ll be returning an item and let us know your desired item to be exchanged for. If your desired item is available, we will reserve it for 3 days only.

2. Pack and Send: Repack the item securely with all original packaging and send it to our address strictly via LBC only (same day returns via other couriers are not allowed) within 3 days. If you ship it beyond 3 days, we cannot guarantee that your desired item will still be available. We will provide the address and instructions via DM.

(Note: If you receive an item that is damaged, defective, or incorrect, please contact us via Facebook or Instagram within 2 days from when you receive the item. Include photos and an unboxing video. We will arrange return shipping and issue a replacement within 3–5 business days after receiving the returned item. Should delays occur, we will notify you accordingly.)

For all other returns or exchanges (e.g., item or size exchange), the customer is responsible for:
- Return shipping, including the fees, to ALKE
- Shipping fees for re-delivery of the new item

To qualify for an exchange, the item must be returned in its original brand new condition with complete packaging intact.

3. Approval & Processing: Once we receive and inspect the item, we will notify you if we approve the exchange. After we approve, please wait 3-5 business days for us to ship out your replacement item. Should delays occur, we will notify you accordingly.

Important:
ALKE reserves the right to reject returns or exchanges at our sole discretion in cases such as:

  • Requested size or item is out of stock or in low quantities
  • Returned items are used, washed, worn, damaged, or stained, and not in brand new condition
  • Purchases made with the intent of resale
  • Attempts to exploit the return policy (exchanging more than once may be considered as exploitation)
  • Abusive behavior (see our Community Guidelines)

Refund Policy

Eligibility for Refunds:

All sales are considered final except in cases of product defect, damage, or incorrect item delivery, in accordance with the Consumer Act of the Philippines. Refunds will only be considered in the following scenarios:

  • Incorrect item received AND the correct item replacement is no longer available:

If you receive the wrong product from the order you submitted, please contact us immediately upon receipt. Include photos and an unboxing video to support your claim. We will provide return instructions and send you the correct item at no additional cost. Returns must be facilitated within 1 week upon receiving the incorrect item.

If the correct item is still available, we will not issue a refund and instead we will ask you return the wrong item before we ship the correct item. We will send the instructions for the LBC return process via IG or FB and we will cover all the shipping fees. We will issue the refund within 3 business days after receiving the returned item.

If the correct item is no longer available (e.g., out of stock), we will provide the option of a refund or exchange to another item for the buyer. We will issue the refund within 3 business days after receiving the returned item. We will cover all shipping fees.

  • Defect or Damaged Item:

If your item arrives damaged, contact us on the same day with a supporting unboxing video. An unboxing video is required as proof that the item was damaged upon opening the package and that no user-related damage occurred after unboxing.

If the same item is available in stock, we will replace your item via LBC. We will send the instructions for the LBC return process via IG or FB and we will cover all the shipping fees. Returns must be facilitated within 1 week.

If the same item is no longer available, we will provide the option of a refund or exchange to another item for the buyer. We will issue the refund within 3 business days after receiving the returned item. We will cover all shipping fees.

Returned items will be subject to our inspection to ensure that there was no tampering on the item. Tampered items will not be eligible for refunds or exchanges and will be shipped back to you at no cost.

Note: Refunds will be processed via GCash only unless we state otherwise. Note: Refunds will be processed via GCash only unless we state otherwise.

Refunds will NOT be issued for:

  • Items returned without prior approval
  • Claims of damage or incorrect items without unboxing or other unequivocal proof (video + photos)
  • Change of mind
  • Items that were damaged after use or after wash as it is out of our control how user handles the item

Community Guidelines

We reserve the right to refuse or block any communications, returns, and/or future orders from customers and its related accounts across all platforms and medium at our own sole discretion in cases where we find reasonable evidence of:

  • Irregular or excessive return history
  • Return of used, damaged, or altered items
  • Evidence of resale behavior
  • Potentially fraudulent activity
  • Spamming, abusive, disrespectful, and/or aggressive behavior towards our staff