Shipping policy

STANDARD SHIPPING POLICY (VIA LBC)

We ship via LBC every Tuesday, Thursday, and Saturday, with a 8 AM cutoff. After a few days, we will send you the tracking # via email. 

LBC delivery time for standard shipping:

-       Metro Manila: 1–2 business days

-       Outside Metro Manila: 3–6 business days
(Note: Weekends and holidays are NOT business days)

Please note that LBC may experience delays. If this happens, kindly wait a few more days for delivery. If you need the gear for an upcoming race, we urge you to please order 1 more week in advance on top of the lead times above to give ample time for delivery as delays by LBC may occur and are out of our control.

For updates on your package, kindly use your tracking number and track it via LBC's website (https://www.lbcexpress.com/track/). Buyer shall be responsible for monitoring the status of their package.

In cases when the LBC package needs to be returned to us (return to sender), all shipping fees (to and from) will be shouldered by the buyer. We will only re-ship the package back to the buyer once we have received back the returned package.

Shipping delays and concerns

Please understand that once we have handed over your package to LBC, we no longer have control or visibility over it. Therefore, LBC shall be responsible for any delays, damages during shipment, and possibly lost items.

For any concerns regarding your package, please directly reach out to LBC's customer channels and hotlines using your tracking # as reference: (https://www.lbcexpress.com/contact-support). You may also visit the nearest LBC branch to express your concerns. 

How we may assist you:
1. We may assist in providing you an OTP or Reference code should you need to raise a Disposition Request
2. Only after you have tried contacting LBC through their customer service channels or visited one of their branches may we further assist you in following up on your package’s status or requesting for the package to be returned to sender.
(Note that we only visit LBC on Tuesday/Thursday/Saturday and we can only give you an update the business day after.)

Community Reminder: While we understand and empathize with your frustration regarding any package delivery delays or concerns, we do not tolerate any spamming, abusive, or disrespectful behavior toward us. Please refer to our community guidelines outlined in our Community Guidelines. We reserve the right to block any future communications, returns, and/or orders from abusive customers.

SAME DAY DELIVERY POLICY (VIA LALAMOVE)

We only ship out products by batch via LBC. Request for same day delivery will be subject to our approval. If approved, we can arrange Lalamove with a ₱100 rush delivery fee (this is already included as the “Shipping Fee” in your order total upon checkout).

After completing payment and submitting your order, please message us on Instagram or Facebook to request Lalamove delivery.

Operating hours: 9 AM – 5 PM from Mondays to Saturdays only, except on holidays or operational breaks. Orders for Lalamove booking not confirmed by 2pm will be booked the following day.

Lalamove Policy:

1.         Buyer shall pay the full Lalamove delivery fee to the Lalamove rider. By default, we will book as "Regular" delivery but if we are not able to find a rider, we will book "Priority" instead. Lalamove fees subject to change.

2.         We will book at our convenience. We will notify you before dispatch.

3.         We are not liable for lost or damaged items, or any delivery delays.

4.         We will not be responsible if buyer is not able to receive the item upon arrival of Lalamove rider at your area

5.         For failed deliveries or rebookings, the buyer shoulders all fees. Redeliveries will be made via LBC on our next shipping batch once all fees are settled.